Secure Data Storage
All personal data collected by fuji9 is stored using industry-standard encryption. Access is restricted to authorised personnel only, with logging and audit controls in place.
Data Protection & Privacy
fuji9 Privacy Policy
This Privacy Policy explains how fuji9 collects, uses, stores, and protects the personal information of players and visitors to the fuji9.casa platform, including those accessing our services from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other locations in Malaysia.
Last updated: 1 January 2026 · Effective upon account registration or continued site use
No Unauthorised Sharing
fuji9 does not sell, rent, or otherwise disclose your personal data to third parties for marketing purposes. Sharing occurs only as set out in this Privacy Policy.
Minimal Data Collection
We collect only the information necessary to operate the platform, verify identities, process payments, and comply with applicable legal and regulatory obligations.
Your Rights Respected
Players retain meaningful rights over their data, including the right to access, correct, and in applicable circumstances request the deletion of personal information held by fuji9.
Transparent Cookie Use
fuji9 uses cookies and similar technologies to maintain session integrity, enable platform features, and analyse usage patterns. Cookie preferences can be managed via browser settings.
Communication Control
Promotional communications are sent only where consent is provided or permitted by applicable rules. Players may update communication preferences through their Account settings at any time.
Introduction
fuji9 ("fuji9", "we", "us", "our") operates the online casino and sports betting platform accessible at fuji9.casa. We are committed to protecting the privacy and personal data of all individuals who interact with our platform, whether as registered players, prospective members, or casual visitors.
This Privacy Policy ("Policy") describes the categories of personal data we collect, the purposes for which it is processed, the legal bases on which that processing rests, and the rights available to individuals whose data we hold. This Policy applies to all users of the fuji9 platform, including players accessing our services from Malaysia and other eligible jurisdictions.
By registering an Account, depositing funds, accessing any game or betting market, or otherwise using fuji9, you acknowledge that you have read and understood this Policy. This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, all of which form part of the overall agreement between you and fuji9.
If you have any questions about how fuji9 handles your personal data, please contact our support team before using the platform.
Definitions
For the purposes of this Privacy Policy, the following definitions apply:
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, email address, telephone number, identification number, financial details, IP address, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction, whether or not by automated means. |
| "Controller" | The entity that determines the purposes and means of processing Personal Data. For the purposes of this Policy, fuji9 acts as Controller in respect of player and user data. |
| "Processor" | Any natural or legal person who processes Personal Data on behalf of the Controller, such as payment service providers or identity verification partners. |
| "Account" | A registered player account on the fuji9 platform, uniquely linked to an individual's verified identity and used to access all platform services. |
| "Cookies" | Small text files placed on a user's device by a website to store session data, preferences, and analytics information. |
Data We Collect
fuji9 collects the following categories of Personal Data in connection with the operation of the platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (e.g. Malaysian MyKad), passport details | Registration and KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Registration; support interactions |
| Financial Data | Payment method details (e.g. Touch 'n Go account reference, bank account name and number for withdrawal verification), transaction history, deposit and withdrawal amounts in MYR | Deposit and withdrawal requests; KYC |
| Verification Documents | Copies of identity documents, proof of address (e.g. utility bills, bank statements), source of funds documentation where required | KYC and enhanced due diligence checks |
| Technical Data | IP address, browser type and version, device type and OS, session duration, time zone, referral URL | Automatically upon platform access |
| Usage Data | Games played, betting history, wager amounts, bonus usage, session frequency, account preferences | Automatically during platform use |
| Communications Data | Records of live chat interactions, email correspondence, support ticket content | When contacting support or submitting queries |
fuji9 does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information, or biometric data, except where such information is submitted voluntarily as part of identity documentation (for example, a photograph on a MyKad submitted for KYC purposes).
How We Collect Personal Data
fuji9 collects personal data through the following means:
- Direct submission: Information provided by you when registering an Account, completing KYC verification, making deposit or withdrawal requests, contacting our support team, or participating in promotional activities.
- Automated collection: Technical and usage data gathered automatically through cookies, server logs, analytics tools, and similar tracking technologies when you access and interact with the fuji9 platform.
- Third-party sources: Identity verification services, payment processors, fraud prevention agencies, and credit reference bureaux where applicable under applicable law and our legitimate interests in maintaining platform security and compliance.
- Publicly available sources: Where permitted under applicable law, fuji9 may supplement collected information with data from government registers, electoral rolls, or other publicly accessible sources for identity verification and fraud prevention purposes.
Purposes of Data Processing
fuji9 processes personal data for the following specific purposes:
- Account creation and management: To register, verify, and administer your Account, including maintaining accurate records of your profile, preferences, and account activity.
- Identity verification (KYC): To verify your identity and age as required by our Terms & Conditions and applicable anti-money laundering and counter-terrorism financing obligations, including verifying Malaysian MyKad or passport documentation.
- Payment processing: To facilitate deposits and withdrawals through your selected payment method, including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, and USDT TRC20 transactions, and to maintain records of all financial activity.
- Platform operation: To provide and maintain the casino, live dealer, and sports betting services you access, including processing game outcomes and settling sports bets.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account breaches, multi-accounting, and other prohibited conduct set out in our Terms & Conditions.
- Responsible gambling: To administer deposit limits, self-exclusion arrangements, cooling-off periods, and other responsible gambling tools in accordance with player requests and our obligations as an operator.
- Legal and regulatory compliance: To meet obligations imposed by applicable law, including anti-money laundering regulations, data protection requirements, and any directions from competent authorities.
- Customer support: To respond to inquiries, resolve disputes, and maintain records of support interactions for quality assurance and audit purposes.
- Marketing communications: Where consent has been provided, or where otherwise permitted under applicable rules, to send promotional offers, bonus notifications, and platform updates relevant to your account activity.
- Platform improvement: To analyse usage patterns, conduct performance testing, and develop new features and services for the benefit of the fuji9 player community.
Legal Basis for Processing
fuji9 processes personal data on the following legal bases, depending on the purpose involved:
- Contractual necessity: Processing required to perform our obligations under the Terms & Conditions, including account management, game provision, and payment processing.
- Legal obligation: Processing required to comply with applicable laws and regulations, including KYC, anti-money laundering obligations, and any requirements imposed by competent regulatory authorities.
- Legitimate interests: Processing carried out to pursue our legitimate business interests, including fraud prevention, platform security, responsible gambling monitoring, and service improvement, where such interests are not overridden by your fundamental rights and interests.
- Consent: Processing for which your explicit consent has been obtained, including where applicable the sending of direct marketing communications. You may withdraw consent at any time through your Account settings or by contacting support.
Data Sharing & Disclosure
fuji9 does not sell, rent, or otherwise disclose personal data to third parties for commercial purposes unrelated to the operation of the platform. We may share personal data with the following categories of recipients in the circumstances described:
- Payment service providers: Including operators of Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and supported banks (Maybank, CIMB, Public Bank, Hong Leong), and cryptocurrency network processors — to the extent necessary to process deposit and withdrawal transactions.
- Identity verification and KYC partners: Third-party service providers engaged to assist fuji9 in verifying player identities, documents, and source of funds information as required by applicable compliance standards.
- Fraud prevention and security services: Agencies engaged to assist in detecting, preventing, and investigating fraudulent activity, multi-accounting, and other prohibited conduct on the platform.
- Technology and hosting providers: Cloud infrastructure, server hosting, and platform technology providers who may process data as Processors acting on fuji9's instructions under data processing agreements.
- Legal and regulatory authorities: Law enforcement agencies, courts, regulators, and government bodies where fuji9 is required or permitted to disclose personal data in response to legal obligations, court orders, or regulatory inquiries.
- Corporate transactions: In the event of a merger, acquisition, restructuring, or sale of fuji9's business or assets, personal data may be transferred to a successor entity subject to at least equivalent privacy protections.
Important: fuji9 requires all third-party processors to implement appropriate technical and organisational security measures and to handle personal data only in accordance with fuji9's documented instructions and applicable data protection requirements.
Data Retention
fuji9 retains personal data only for as long as is necessary to fulfil the purposes set out in this Policy, including satisfying applicable legal, regulatory, accounting, and reporting requirements.
- Active account data is retained throughout the period your Account remains open and for a period of at least five (5) years following Account closure, in order to meet anti-money laundering record-keeping obligations and to handle any residual disputes or regulatory inquiries.
- Transaction records including deposit and withdrawal history are retained for a minimum of five (5) years from the date of the relevant transaction.
- KYC documents submitted for identity verification are retained for the same period as account data to support compliance obligations.
- Technical and usage data such as server logs and session records may be retained for shorter periods of 12 to 24 months unless a longer retention period is required for security investigation or legal proceedings.
- Marketing consent records are retained for as long as necessary to demonstrate the basis on which communications were sent, or until consent is withdrawn.
Upon expiry of applicable retention periods, personal data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.
Data Security
fuji9 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Security measures in place include, but are not limited to:
- Transmission of data between your device and fuji9 servers using SSL/TLS encryption (HTTPS).
- Encryption of sensitive data fields at rest within fuji9's database infrastructure.
- Role-based access controls ensuring that personal data is accessible only to personnel with a documented legitimate need.
- Regular security assessments, penetration testing, and vulnerability management procedures.
- Multi-factor authentication requirements for administrative access to systems holding personal data.
- Documented incident response procedures to manage and report data breaches where legally required.
Players have an important role in maintaining account security. You should choose a strong, unique password for your fuji9 Account, enable two-factor authentication where available, and contact support immediately if you suspect unauthorised access. fuji9 support agents will never request your password under any circumstances.
Cookies & Tracking Technologies
fuji9 uses cookies and similar technologies (such as web beacons and local storage) to support the operation, security, and performance of the platform. The types of cookies used include:
- Strictly necessary cookies: Essential for platform functionality, including maintaining your logged-in session, processing transactions, and applying security controls. These cookies cannot be disabled without impacting your ability to use the platform.
- Performance and analytics cookies: Used to collect information about how visitors interact with the platform, including pages visited and session duration. This data is used in aggregate form to improve platform performance and user experience.
- Functional cookies: Used to remember your preferences and settings, such as language selection and display options, so that you do not need to re-enter them on each visit.
- Marketing and tracking cookies: Where applicable and subject to your consent, used to record interaction with promotional content and measure the effectiveness of marketing campaigns. fuji9 does not use third-party advertising cookies to track your activity outside of fuji9.casa.
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent the platform from functioning correctly. Most modern browsers allow you to view, delete, and block cookies on a per-site basis.
Your Data Rights
Subject to applicable law and our legal obligations, fuji9 recognises the following rights in respect of your personal data. To exercise any of these rights, please contact our support team using the details in Section 15.
Right of Access
Request a copy of the personal data fuji9 holds about you, along with information about how it is used.
Right to Rectification
Request correction of inaccurate or incomplete personal data. You may update many details directly within your Account settings.
Right to Erasure
Request deletion of personal data where there is no overriding legal obligation or legitimate interest requiring its continued retention.
Right to Restriction
Request that processing of your data be temporarily restricted while the accuracy of data or the legitimacy of processing is under review.
Right to Portability
Where processing is based on consent or contractual necessity, request receipt of your personal data in a structured, machine-readable format.
Right to Object
Object to processing of your data carried out on the basis of legitimate interests, including processing for direct marketing purposes.
fuji9 will respond to verified data rights requests within a reasonable period in accordance with applicable legal requirements. We may need to verify your identity before acting on a request. Where a request cannot be fulfilled due to a conflicting legal obligation, we will explain the reasons clearly.
Minors
The fuji9 platform is strictly for adults. Players must be a minimum of 21 years of age to register and use the platform where this age requirement applies. fuji9 does not knowingly collect personal data from individuals under the age of 21.
Age is verified as part of the KYC process. Where fuji9 becomes aware that personal data has been collected from an individual who does not meet the minimum age requirement, the relevant Account will be suspended immediately and any associated personal data will be deleted or handled in accordance with applicable legal obligations.
If you believe a minor has accessed or registered on the fuji9 platform, please contact our support team immediately at [email protected] so that appropriate action can be taken without delay.
International Data Transfers
fuji9 operates as an international gaming platform. In the course of providing our services, personal data may be transferred to and processed in jurisdictions outside of Malaysia by third-party service providers such as cloud infrastructure operators, identity verification services, and payment processors.
Where personal data is transferred internationally, fuji9 takes steps to ensure that appropriate safeguards are in place to protect the data to a standard at least equivalent to that required under applicable data protection principles. Safeguards may include contractual data processing agreements incorporating standard data protection clauses.
Players in Malaysia acknowledge that by registering and using fuji9, they consent to the transfer and processing of their personal data by fuji9 and its Processors in jurisdictions outside Malaysia, subject to the safeguards described in this Policy.
Changes to This Privacy Policy
fuji9 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. All amendments will be published on this page and the "Last updated" date at the top of the Policy will be revised accordingly.
Where a change is material, fuji9 will notify registered players via their registered email address or through a prominent notice on the platform prior to the change taking effect. Continued use of the fuji9 platform following the effective date of any amendment constitutes acceptance of the revised Policy.
We recommend reviewing this Policy periodically to remain informed about how fuji9 protects your personal information.
Contact Us
If you have questions, concerns, or formal requests relating to this Privacy Policy or to the personal data fuji9 holds about you, please contact us through the following channels:
- 24/7 Live Chat: Available directly on the fuji9 platform for immediate assistance at any hour.
- Email: [email protected] — for formal written data rights requests or privacy concerns, please allow up to five business days for a substantive written response.
When submitting a data rights request by email, please include your registered Account email address and a description of the request or concern. fuji9 may need to verify your identity before processing the request. Please do not share your Account password in any correspondence.
For concerns specifically related to responsible gambling tools such as self-exclusion, deposit limits, or session controls, please visit our Responsible Gambling page or raise the matter directly with our support team who are trained to assist.
Privacy Protected. Platform Ready.
Your Data Is Safe with fuji9
Now that you've reviewed our Privacy Policy, return to the fuji9 homepage to explore casino games, live dealer tables, and sports betting markets — all built for Malaysian players with MYR payments and local support.
For players aged 21 and above only. Play responsibly. fuji9 promotes safe and responsible gambling practices for all players.